Terms & Conditions

Welcome to COKO Jewellery. By using our website www.cokojewellery.com or placing an order with us, you agree to the following Terms & Conditions. We encourage you to read them carefully, as they outline your rights, our responsibilities, and the standards of our brand.

 

1. Use of Website

  • You may browse, view, and purchase jewellery pieces for your personal use only.
  • All content, including images, text, product descriptions, and designs, is the exclusive property of Incmett Global LLP and may not be copied, reproduced, or used for commercial purposes without prior written consent.
  • We reserve the right to update, modify, or restrict access to parts of the website at our discretion.

 

2. Account & Security

  • You may create an account for convenient order management. You are solely responsible for maintaining the confidentiality of your login details.
  • If you suspect unauthorised access to your account, please notify us immediately at support@cokojewellery.com.
  • You must not use another person’s account without explicit permission.

 

3. Orders, Cancellations & Modifications

  • Orders may be cancelled or modified only until they are processed (packed or shipped). Once dispatched, cancellations or changes will not be possible.
  • Refunds for prepaid orders will be credited back to the original source account within 7–10 working days after cancellation.
  • For complete details, please refer to our Cancellation & Modification Policy.

 

4. Shipping & Delivery

  • We offer free shipping across India.
  • Orders are generally processed within 1–2 business days and delivered within 3–10 working days, depending on location.
  • Once shipped, you will receive tracking details via email/SMS.
  • Please note that delivery timelines may occasionally be affected by courier delays or unforeseen external factors.
  • For full details, see our Shipping & Delivery Policy.

 

5. Returns & Replacements

  • We do not accept returns for jewellery, given the handcrafted and exclusive nature of our pieces.
  • In the unlikely event of a damaged, defective, or incomplete product, we will arrange a replacement after internal review.
  • To initiate a replacement request, you must:
    • Share a clear unboxing video of the product.
    • Email your Order ID and details of the issue to support@cokojewellery.com within 3 days of delivery.
  • If the same item is unavailable, we may offer:
    • An alternate product of equal value, or
    • A store credit for use on future purchases.
  • For exclusions and details, please refer to our Return & Exchange Policy.

 

6. Fair Usage Policy

  • To ensure fairness, accounts with repeated cancellations, refusals, or unreasonable requests may:
    • Incur a flat delivery fee of ₹189 per order, and/or
    • Have Cash on Delivery (COD) disabled.

 

7. Acceptable Use

You agree not to:

  • Use this website for unlawful, fraudulent, or harmful purposes.
  • Upload or distribute viruses, malware, or harmful code.
  • Collect or misuse data from our website for unsolicited marketing or spam.

 

8. Content You Share

  • If you submit reviews, photographs, or content to COKO Jewellery, you grant us the right to display, reproduce, and use that content for promotional purposes, while respecting your moral rights.
  • Submitted content must not be illegal, offensive, infringe intellectual property, or contain harmful/abusive material.

 

9. Liability & Warranties

  • While we strive for accuracy, we cannot guarantee that all product descriptions, images, or details are free from error.
  • Due to the handcrafted nature of jewellery, slight variations in design, polish, or finish may occur—these are part of the artisanal process and not considered defects.
  • To the maximum extent permitted by law, COKO Jewellery shall not be held liable for indirect, incidental, or consequential damages arising from use of our website or products.

 

10. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will fall under the jurisdiction of the courts in India.

 

11. Our Company Details

  • Entity: Incmett Global LLP
  • GST Number: 09AAKFI4637B1ZF
  • Registered Office: Incmett Global LLP, S-18, FF, Eldeco Green Meadows, Greater Noida – UP – 201310
  • Contact:
    • Phone: +91 8595757537
    • Email: support@cokojewellery.com