Privacy Policy

At COKO Jewellery, we value not only the artistry of fine jewellery but also the trust you place in us. Protecting your privacy and safeguarding your personal information is at the heart of our commitment to you. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.cokojewellery.com or engage with our services.

By using our website, you agree to the practices described below.

 

1. Information We Collect

When you interact with us, we may collect:

  • Your name, email address, and phone number
  • Billing and shipping details
  • Securely processed payment information (via trusted payment partners)
  • Your order history and product preferences
  • Device, browser, and usage information (e.g., IP address, cookies)
  • Social login details if you choose to sign in via Google, Facebook, or Instagram

 

2. How We Use Your Information

We use your information solely to enhance your shopping experience:

  • To process, fulfil, and deliver your orders
  • To provide timely communication on order status, shipping, and support
  • To personalise your browsing and refine our product offerings
  • To share updates, exclusive offers, and brand news (only if you opt-in)
  • To prevent fraud, maintain security, and comply with legal obligations

 

3. Cookies & Tracking

  • Our website uses cookies to offer you a smoother and more personalised experience.
  • Cookies help remember preferences, login details, and site performance.
  • You can disable cookies through your browser settings, though this may affect functionality.

 

4. Sharing Your Information

We will never sell your personal information. However, in limited cases, your data may be shared with:

  • Trusted service providers (such as logistics partners, payment gateways, and IT support) to fulfil your orders
  • Legal authorities when required by law or to ensure user safety
  • In the rare case of a merger, acquisition, or restructuring of COKO Jewellery

 

5. Data Security

We employ industry-standard security systems and practices to protect your data. While no system can be guaranteed 100% secure, we are committed to maintaining the highest levels of protection.

 

6. Your Rights

As our valued customer, you have the right to:

  • Access, update, or delete your personal data from your account
  • Opt out of marketing communications anytime via “unsubscribe” or by contacting us
  • Request data removal, subject to legal or accounting obligations

 

7. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you believe your child has shared personal data with us, please contact us for immediate removal.

 

8. Third-Party Links

Our website may include links to third-party websites. Please note that their privacy practices are independent of ours. We recommend reviewing their policies before engaging with them.

 

9. Updates to This Policy

This Privacy Policy may be updated from time to time. All changes will be posted on this page with a “Last Updated” date. In case of significant updates, we will notify you via email or a notice on our website.

 

10. Contact Us

For privacy-related queries or requests, you may reach us at:

  • Email: support@cokojewellery.com
  • Phone: +91 8595757537
  • Registered Office: Incmett Global LLP, S-18, FF, Eldeco Green Meadows, Greater Noida – UP – 201310