Return & Exchange Policy

At COKO Jewellery, every piece is a symbol of craftsmanship, heritage, and timeless beauty. Each creation undergoes meticulous quality checks before it reaches you, ensuring that what you receive reflects our uncompromising standards.

As part of our commitment to authenticity and hygiene, we do not accept returns once a product has been delivered. However, should you receive an item that is damaged, defective, or incomplete, we will be glad to arrange a replacement after completing our internal review process.

Reporting an Issue

To ensure a smooth resolution, please report any concerns within 3 days of delivery by:

• Sharing a clear unboxing video of the product (from the package opening through to showing the issue).
• Providing your Order ID and details of the concern via email at support@cokojewellery.com.

Replacement Terms

• Once your request is reviewed and approved, we will arrange a replacement for the affected item(s).
• If the exact design is unavailable, you may choose:
• A similar piece of equal value, or
• A credit note redeemable on your next purchase at cokojewellery.com.
• Products found to be damaged due to mishandling, wear, or improper use will not qualify for replacement.

Exclusions

Replacements cannot be processed in the following cases:

• The product has been used or altered after delivery.
• No unboxing video is provided as proof of issue.
• Concerns are raised beyond 3 days from the date of delivery.
• Minor variations in colour, texture, or finish—natural characteristics of handcrafted jewellery—are not considered defects but rather part of their charm.

At COKO Jewellery, every jewel is more than an accessory—it is an heirloom in the making. We deeply appreciate your trust in handcrafted luxury and your understanding of the unique qualities that define artisanal creations.

For assistance, please contact us at support@cokojewellery.com with your Order ID, and our team will be happy to guide you.